Rhino Group Logistics and Supply Department not only source for high quality merchandise but takes time to verify and approve the quality of every custom order before its shipped to our warehouses. At Rhino Four we stand challenged to give you satisfaction and value for your money. We also believe that a happy customer is our best advertisement. We have continuously improved since 1981 but we still look for more room to do better. All our products carry a guarantee and warrant of 6 months. Should you have any malfunctioning product, please do not hesitate to contact our customer care department available in every office near you.

Terms and Conditions for Returns and Replacements

• All replacements are done from our customer care-desk at our branches.
• Proof of purchase (valid invoice duly signed by our distributor, indicating date of purchase).
• We reserve the right to refuse to validate your claim if the product is damaged due to careless handling.
• We reserve the right to refuse to validate your claim if the product in question has been tampered with.
• If fault has not been reported and product returned within six months of purchase.
• We do not replace breakables such as flasks, glass utensils and ceramic.